Some rules in order to make your stay as pleasant as possible
- Check-in time is starting at 3 pm. Check-out until 12 am
- Kindly leave your car on the designed parking place after deloading it
- Please fill the registration form upon your arrival (Tourim Act §24)
- Smoking is allowed only in outside areas marked with a special sign. Never throw the cigarett on the ground! Use the ash tray
- Should an accident happen and something gets broken, please tell us immediately, so we can easily regulate and possibly replace the damage on the spot
- Pets are not allowed
- Guests using our facilities and equipment are responsible for leaving it in good shape after their stay
- We reserve the right to ask for a deposit prior to using a service
Terms and conditions for booking
- It is possible to book the whole complex
- You must be at least 21 years of age to sign the Kivimaa holiday complex rental agreement
- Alla 18-aastastel isikutel palume puhketalu broneerida ja kasutada ainult koos täiskasvanuga, kellel vanust vähemalt 21 aastat
- For individuals under 18 years of age we kindly ask to book and use our accommodation accompanied by an adult who is at least 21 years old
- Please pay the invoice within 3 calendar days
- The booking will be confirmed once the reservation fee has been paid according to the invoice
- The total amount has to be paid in full if the booking is made less than 14 calendar days prior to the start time of Your stay
- By paying the reservation fee You agree to the terms and conditions for booking
The terms of changing, cancelling and refunding bookings
- If it is possible, we can change Your booking in agreement with You
- Please let us know in advance if You wish to cancel Your booking
- 100% of the reservation fee will be refunded if You cancel Your booking up to 20 days prior to Your stay
- 50% of the reservation fee will be refunded if You cancel Your booking up to 15 days prior to Your stay
- If You cancel Your reservation less than 15 days prior to Your stay, we can’t issue You a refund